Refund Policy

We do not accept returns or exchanges on any items unless they arrive damaged or defective. All sales are final. Please read the product details carefully before completing your purchase.

Products cannot be returned or exchanged because of a change of mind, a wrong scent choice, an ordering mistake, a sale or discounted purchase, or because the item is a gift card.

We take care when packing and shipping each order. If an item arrives damaged, defective, or incorrect, email luktsofficial@gmail.com within 48 hours of receiving your order.

Include your order number, a description of the issue, and clear photos of the damaged or incorrect item. After reviewing your request, we will assess the issue and, if approved, offer a replacement or store credit. Claims received after 48 hours may not be eligible for review.

LUKTS currently ships within Pakistan only. Shipping costs are non-refundable. If we approve a replacement, we will cover the shipping cost for the replacement item.

Email luktsofficial@gmail.com or call +92 333 8412589. Include your order number so we can locate your purchase.