Privacy Policy

Depending on how you use the store, personal information may include contact details such as your name, delivery address, phone number, and email; account details such as your email and password credentials; order and transaction details such as products viewed, cart contents, purchases, quantities, order totals, and delivery status; communications you send to customer support; reviews you submit; and technical information such as your browser, device, network connection, IP address, and interactions with the website.

Cash on Delivery is currently the payment method offered at checkout. We collect order and payment-status information but do not ask you to enter card details on this website.

We collect information directly from you when you place an order, create or use an account, subscribe to updates, submit a review, or contact us. Some technical and usage information is collected automatically through your browser and the website. We may also receive information from service providers that help us operate the store or deliver orders.

We use personal information to operate the store; process, confirm, and deliver orders; maintain accounts and shopping bags; provide customer support; respond to enquiries; manage reviews and newsletter subscriptions; protect the store and customers from fraud or misuse; improve website features; and comply with legal obligations or respond to lawful requests.

If you subscribe to store updates, we may send promotional messages. You can opt out of promotional email using the unsubscribe link where available or by contacting us. We may still send messages needed to handle an order or account.

We may share the minimum information needed with service providers that support website hosting, data storage, account security, customer support, and order delivery. For example, the delivery provider receives the contact and address details needed to deliver your parcel.

We may also share information when you ask us to, when needed to complete a transaction or provide a feature, to comply with law or valid legal process, to protect the store or another person, or as part of a business transfer. We do not sell personal information for money.

The website may use cookies and local browser storage to keep essential features working, such as account sessions and your shopping bag. You can clear or block browser storage through your browser settings, but some store features may then stop working as expected.

The store may link to websites or platforms operated by other organizations. Their privacy and security practices are governed by their own policies. We are not responsible for how those third parties handle information.

The store is not intended for children, and we do not knowingly collect personal information from children under the age of majority where they live. A parent or guardian who believes a child has provided us with personal information may contact us to request its deletion.

We use reasonable measures to protect personal information, but no method of storage or transmission is perfectly secure. Information is retained for as long as needed to manage orders and accounts, provide support, maintain business records, resolve disputes, and meet legal obligations.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information we hold about you. You may also be able to object to or restrict some processing. These rights may have exceptions under applicable law, and we may need to verify your identity before responding.

To make a privacy request, email luktsofficial@gmail.com. We will respond as required by applicable law. You will not be discriminated against for exercising a privacy right.

Our service providers may store or process information in countries other than your own. Where required, we use appropriate measures for such transfers and processing.

We may update this policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated policy here and revise the date above. We will provide additional notice where required by law.

For questions or privacy requests, contact Lukts Official at luktsofficial@gmail.com or +92 333 8412589. Physical address: House No. 37, Sector C, Punjab Government Servants Housing Foundation, Adayala Road, Rawalpindi 46000, Pakistan.